Refine Hotel Typology - Human and Space

In the previous pitch report writing, I was more focus on the physical aspects differentiation on a variety of hotels. However, there is a much more significant part to determine the tyology of hotels. That is the amount of human involvement. Hotels offer more services and they require more staff to support the customer needs. Poses within hotel are various for different scale and size of hotel and the customer types are also one of the key to define the particular hotel type. Some poses are listed below and Quotes from Jones, L. http://www.ehow.com/facts_5407712_types-hotel-positions.html,

Front Desk Clerk
The front desk clerk is the person who will check you in and out. She finds your reservation, helps you fill out any necessary paperwork and provides directions to your room. She is usually the first hotel position employee you will encounter.

Housekeeper
The housekeeper is responsible for cleaning the rooms on a daily basis. She will also fill requests for things such as extra towels. Usually the housekeepers are on duty from early morning until around 4 pm.

General Manager
The general manager oversees day-to-day operations. He may assist with checkin and checkout during busy times. He is the person to go to with complaints or compliments about hotel staff, food or your room.

Concierge
Many expensive hotels offer concierge services. These people perform extra services for the guests such as ordering transportation, arranging sightseeing tours or ordering massages. The concierge often helps with tasks a tourist may not know how to do.

Room Service Delivery Personnel
Many hotels have their own restaurant on the premises. Most offer room service to their guests. Simply call the restaurant from your room and order your meal and the room service personnel will bring it to your room as quickly as possible.

Other Hotel Positions
Other hotel positions include bellhops, who carry your luggage to and from your room for you. Courtesy van drivers take you to nearby destination such as the airport or attractions in the area. Pool attendants provide towels and keep the pool area clean. Lifeguards watch people swim in the pool and render assistance if and when necessary. Maintenance people keep the hotel in tiptop shape fixing everything from burnt out light bulbs to a stopped-up toilet in your room.


Besides the accomodation of the visitors and customers, the hotel staff is also one of the occupants in the hotel and the facilities within the hotel should accomodate the personal and private spaces for them as well. Therefore, I do some modification of the hotel typology DNA with the spatial specifications and human factor together.

I would illustrate the relationship and functinos of human involvement and spaces as the cell system in any organism. Different cells have different functions and their collaboration makes the living creature grow, move, health maintenance and so on. If one type of the cells work inapprtopriately, the living creature may be influenced in death.